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How to Nurture & Evaluate Your Channel Partner Program

How to Nurture & Evaluate Your Channel Partner Program
Channel partners are becoming more diverse with each passing day. The rise of new channel partners, combined with traditional third-party partners, has created a massive opportunity for global organizations, according to Forrester. Understanding your place in changing business landscapes and

4 Learning Management System Best Practices to Save Channel Partners' Time

4 Learning Management System Best Practices to Save Channel Partners' Time
Channel partners are constantly on the move and require efficiency. They have limited time to navigate a confusing learning and development app or track down essential learning content. Tailor the experience using learning management system best practices and simplify LMS use for your channel

How the Right Customer Experience Training Will Make Customers Your Advocates

How the Right Customer Experience Training Will Make Customers Your Advocates
When it comes to customer satisfaction, the user experience can be your biggest strength or your Achilles' heel. A ZenDesk survey found that 67% of customers who reported a good customer service experience recommended products and services to others. Conversely, 52% of those who had a negative

Using Reverse Mentoring to Motivate All Employees

Using Reverse Mentoring to Motivate All Employees
The reverse mentoring phenomenon may have started at GE more than 20 years ago, but it has garnered renewed vigor and importance in the modern age. This practice pairs a less tenured employee with an executive, most often for the purpose of teaching executives technological skills and deepening

Gen X and Millennials in the Workplace: Fostering a Cohesive Culture

Gen X and Millennials in the Workplace: Fostering a Cohesive Culture
When it comes to navigating change in the workplace, managers have their work cut out for them. The two largest employed generations—Generation X and millennials—tend to view the world differently, and that can impact workplace learning. Motivating the two groups simultaneously can be a