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December 23, 2019

Scenario-Based eLearning: Consider an LMS Platform as Your Host

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Scenario-based eLearning is a strategy to provide meaningful experiences by simulating real-world situations and responses. A learning management system strategy for scenario-based learning can drive behavioral change among learners, leaders, partners and resellers.

6 LMS platform use cases for scenario training

The U.S. Department of Veterans Affairs (VA) uses simulation to prepare clinicians to provide better health care to female veterans, who represent a growing portion of the VA patient population, reports The Tampa Bay Times. Simulation allows truly honest feedback. For example, scenarios could reveal a provider's bedside manner isn't up to par, which a "real patient wouldn't be comfortable saying." Scenario-based learning exercises can engage learners and inspire behavioral change, reinforce knowledge or measure a learner's potential response.

1. Teach a complex process

Simulation-based training can help learners familiarize themselves with complex, multistep processes. For example, you could help the sales team learn how to close deals by navigating a potential customer's objections and pain points. Scenario eLearning could also help channel sales partners understand the steps needed for successful client technology implementations and tests. An LMS can gauge the comprehension of complex processes with testing experiences.

2. Simulate high-risk events

Scenario-based learning can simulate the heart-pounding risks of a worst-case scenario, like a natural disaster or medical emergency. Simulation can empower learners to feel confident and prepared during an emergency and respond in a way that aligns with the organization's protocols and culture. Scenarios could prepare learners to take the right steps during a cybersecurity attack or respond appropriately to an employee's medical emergency.

3. Provide unbiased feedback

Scenario-based training via an LMS facilitates direct, real-time feedback and an opportunity for learners to correct mistakes without risk. Interactive role-playing scenarios can help teach interpersonal skills such as conflict mitigation or mediation.

4. Evaluate soft skills

Employers are looking for candidates with soft skills like creativity, collaboration, adaptability and time management, according to research from LinkedIn Learning. Scenario-based eLearning can be used in conjunction with other LMS assessment tools to create multidimensional learner profiles that span technical and soft skill sets. Scenarios can show how internal and external job candidates would respond to a wide array of real-world situations for better talent decisions.

5. Facilitate group learning

The LMS contains a number of tools for engaging learners with active projects. Simulation tools can gauge the response of team members working collaboratively to solve business problems, allowing more well-rounded assessment of how individuals work in groups.

6. Measure learning

Scenario-based assessments and other testing can be used to create a more vibrant learning road map. Renewable energy company Greenlight Planet provides internal candidates with the opportunity to retake assessments after learning to understand improvement, per People Matters. Recompleting scenarios also helps L&D measure the effectiveness of LMS offerings.

Create interactive learning experiences

The right LMS should include a number of tools and resources for individualized, interactive learning. Scenario-based learning can scale an individualized development strategy. Develop richer learning journeys based on simulated real-world responses.