Learning Management System
Absorb is an AI-powered strategic learning system designed for all internal and external learning needs.
Explore our LMS featuresWelcome to Customer Service Training, a comprehensive course designed to enhance your customer service skills, fostering outstanding interactions with clients and ensuring you and your company stand out for exceptional service. This course targets companies looking to train their staff, but it is equally valuable for individuals looking to upskill. By the end of this course, your team will possess a robust foundation in customer service practices that can significantly impact your business's success.We start with Customer Service Basics, where we define the essence of customer service and distinguish between internal and external customers. You'll discover effective strategies for interacting with different types of customers, including amiable, aggressive, and angry individuals, and learn to manage stress in challenging situations. This foundational knowledge will equip you to understand precisely what customers want, setting the stage for creating positive experiences.Next, we focus on Developing Responsible Customer Service Skills. This segment highlights the importance of a positive attitude and good people skills. By learning techniques for going beyond what is expected and mastering active listening, you'll be prepared to deal with complaints and resolve problems efficiently, thereby enhancing customer satisfaction and loyalty.Communication is key in customer service, and the lesson on Developing Verbal and Nonverbal Communication;explores the basics, such as tone, pitch, and volume. You'll also gain insights into building rapport and establishing credibility with customers, ensuring that every interaction is professional and constructive.We then explore Customer Service Best Practices to help you create, implement, monitor, and maintain high service standards. This lesson covers everything from drafting service standards to incorporating them into job descriptions, employee orientations, ongoing training, and performance reviews. Both management and service teams play important roles in upholding these standards, and you'll learn best practices to ensure they are consistently met.In the final lesson, titled Attracting Loyal Customers, you'll learn about creating memorable service experiences that go above and beyond. We'll examine great customer service examples and discuss strategies to develop and maintain loyal customers. This includes rewarding loyalty, surveying clients for feedback, involving them in your business processes, and keeping in touch. Moreover, we'll explore;how loyal employees can positively impact customer relationships, focusing on measuring employee loyalty and ensuring job satisfaction.By the end of this course, your team will be well-versed in essential customer service principles and practices. They will have the skills needed to build lasting customer relationships, handle challenges gracefully, and contribute positively to your company's reputation. This training will empower them to deliver an outstanding customer experience consistently.
This book summary of Deep Work is all about how the rise of technology has wrecked our ability to concentrate deeply on tasks –and how to overcome this blockade. These blinks illustrate different strategies that can help you improve the output of your work and get the most out of your free time.
Learn morePeople can be categorised into two when it comes down to the amount of detail they think and also communicate to others about. The Skillshub "Advanced Communication Skills - Big Picture vs. Detailed Thinking" course identifies the difference between specific and global people. Once the course is complete, you will be able to speak the language suitable to both people "types", understanding if you need to go into the smallest of detail or provide more of just an overview.
Learn moreAre you struggling to engage your virtual team or clients? Has the promise of virtual teams created difficulties when managing remote employees that make it harder to see the positives? Are you experiencing obstacles in motivating remote teams or hybrid teams? Keeping remote employees engaged has become a major topic of concern for managers and team members alike. The world has changed and with change comes necessary friction. This course will provide you with the methods to overcome the challenges of managing remote employees or simply being in a remote workplace. It is designed for anyone who needs to communicate virtually to influence – from virtual team leaders and remote team members to small business owners and entrepreneurs. When you can no longer meet colleagues, connections and customers face to face, a new skill set is required. We will equip you with the tools and belief to thrive under all circumstances. Communication is key in any type of team - being able to communicate confidently and effectively through a screen is an essential skill that this course will provide. The course will cover a mixture of theory and practical skills to deliver confidence when managing or being part of a virtual team. You’ll get top-proven tips for managing remote employees and for managing remote workloads. By the end of this course, you’ll have devised your own actionable and contextualised plan to build and maintain an efficient remote workforce. This course will drive you to a higher degree of remote performance and involvement, keeping remote employees engaged, keeping engaged as remote team members, or even learning how to start an effective and engaged remote team. Enrol in Part 6 today! Who Is This Course For? Leaders of hybrid and virtual teams who want to maintain smooth-running workplace processes, Members of virtual teams who want to improve their communication skills in a virtual setting, Small business owners that are looking to set up remote or hybrid teams, or expand existing ones, Entrepreneurs dealing with a transition to virtualisation, Anyone seeking to adjust to a new world standard of virtual work About the expert Alan Stevens is a reputation expert who was Past President of the Global Speakers Federation and is the director of MediaCoach. He is also an author and journalist, and both a TV presenter and expert interviewee. He has been speaking remotely since 1998, and created a Facebook group for fellow professionals who wish to speak remotely. It’s called, unsurprisingly, Remote Speaking. His clients include politicians, TV presenters and sports stars as well as companies including Virgin, Google, The Beverly Hills Hotel, BMW and Mumm Champagne. The Independent newspaper listed him as “one of the top 10 media experts in the UK”.
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