Using LMS Data to Inform Strategic Talent Management
Businesses most commonly check learning management system reports to track employees' progress through their training goals. But did you know that using LMS data can help make informed, objective decisions about talent management? Learning data is often an untapped strategic reserve of insight into employee strengths, behaviors and goals.
Making decisions with LMS dataOne global quick service restaurant chain turned to talent data to create an improved employee experience and resolve high employee turnover, according to McKinsey. Analyzing data revealed trends that "challenged conventional wisdom." Data-driven decision-making (DDDM) led to remarkable results for the restaurant, including a 100% increase in customer satisfaction scores and significantly better retention. Their results aren't unique. The majority of global executives have already seen returns on investment in big data and analytics, according to a recent study by NewVantage Partners. Unlocking strategic value from your learning data requires a structured approach, such as the four-part model for DDDM:
- Formulate key questions
- Collect and analyze data
- Organize findings and communicate results
- Refine processes, organizations or systems