Tune in to turn onboarding into obsession and support tickets into success stories.
Customers aren’t waiting for you to catch up. Customer education is more than a support function, it’s a growth engine and a cornerstone of customer experience. Education spend is surging because customers expect speed, clarity, and control. Done right, it turns churn into loyalty. The challenge? Most companies still struggle to prove its impact on the metrics that matter.
This webinar is a crash course in how to build a customer education program that directly influences product adoption, retention, and revenue. If you’re in Customer Success, CX, or Product Enablement (if you’re responsible for making customers successful in any role), hit play on the webinar and discover insights from an organization that’s scaled customer education as a strategic growth lever. Learn answers to these questions:
- Where do you start with a customer education program? [Hint: Most orgs don’t have a content problem; they have a precision/structure problem.]
- What’s the key to customer education success? [Hint: Don’t overwhelm! Instead, guide with intentional design.]
- What’s the primary goal of your customer education program? [Hint: Onboarding → product adoption → retention → revenue.]
- How does customer education reduce friction? [Hint: Embedded, just‑in‑time answers; support becomes the last line of defense for bigger problems, not the basics.]
- Why is an LMS the backbone of customer education? [Hint: Infrastructure for one‑stop learning across the lifecycle; right content at the right time.]
- What metrics should you track to prove success? [Hint: Focus on behavior change]
Why customer education matters as a growth lever
This webinar breaks down how to design education as a CX engine. In it, you’ll hear industry experts talking about how to build programs that scale, measure impact, and make customers stick.
Your product is only as powerful as your customers’ ability to use it on their terms, without friction. But you can’t treat education as an afterthought, or bolt it on. It has to be a seamless part of your infrastructure.
4 pillars of strategic customer education
Customer education/enablement isn’t measuring more things, but the right things at the right time for the right reason. This webinar talks about the importance of:
- Onboarding that sticks – Design for confidence, not just clicks.
- Lifecycle learning – Education evolves with the customer journey.
- Community + peer learning – Build influence, not isolation.
- Measurement that matters – Track behavior change, not vanity metrics.
Who should watch this webinar
Education creates experts, experts create influence, influence drives results.
- Customer Success leaders who want education to drive retention and expansion
- CX teams craving fewer tickets and more “aha!” moments
- Product enablement pros who need onboarding that accelerates adoption
- Business leaders who want proof—not platitudes—that education moves the needle
Key webinar takeaways
- Why customer education is a revenue multiplier. Most organizations are experimenting with customer education programs. The ones doing it well? They’re seeing measurable growth.
- How to design education that reduces friction. Stop overwhelming customers. Start guiding them with structured, self-service learning that meets them where they are.
- The LMS as your backbone—not a bolt-on . Customer education needs infrastructure, not hacks. Learn why an LMS is the system that scales education across the customer lifecycle.
- Metrics that matter. We’ll discuss you how to measure the right stuff: Adoption, retention, and CX impact—so you can prove ROI to your execs.
- Real-world examples. Hear how Absorb’s client QuoLux turned customer education into a growth engine.
Why this webinar is worth your time
Watch when you want. Learn what you need. Grow where it counts. The organizations who are winning realize that customer education isn’t about teaching at all, but it is about behavior change. We know when customers are confident, they buy more, stay longer, and advocate harder.
Companies that nail their education see:
- Lower support costs
- Faster onboarding
- Higher product adoption
- Increased retention and revenue
Ready to turn education into your CX superpower?
Hit play on the Absorb LMS webinar and learn how to build a customer education strategy that drives growth.
