We're so glad you were able to join us!
We have put together some resources to support you in your customer success and education journeys:
Session 1 - How to increase net retention and lower support costs with customer education
Sophie Mullins, Manager - Customer Education
This Zero-In workshop explored how customer education can drive product adoption, reduce support tickets, and create new revenue streams. Attendees received practical strategies for aligning education with business goals and tips on measuring success to improve retention. Access the resources from this session below.
Download workshop presentation
Download workshop instructions
Session 2- Incentivize intelligently: Design an incentive comp plan that aligns with long-term CS goals
Peggy Pulliam, EVP Customer Success
In this Zero-In session, Peggy Pulliam shared a data-driven approach to creating an incentive compensation plan for Customer Success teams. The session focused on aligning compensation with retention and growth goals, reducing costs, and fostering a more engaged workforce through strategic metrics. Access the resources from this session below.
Take a look through our related resources below for more information
- Dive deeper with our eBook on customer training, which includes detailed worksheets to guide you in building a customer education strategy for your company
- Read our latest blog on Customer Education
- Discover how an LMS can drive product adoption
