- CLIENT: Ärztekasse
- INDUSTRY: Tech services (healthcare)
- USE CASE: Customer education
- SOLUTION: Absorb LMS
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For Swiss medical practice support cooperative Ärztekasse, freeing doctors and therapists from the burden of administration is its reason for being. But when delivering multilingual onboarding training to its growing customer base became too much of a workload strain on its support team, the organization developed the Customer Academy — a scalable, flexible training platform built on Absorb. Since then, Ärztekasse has accelerated onboarding, reduced service desk demands, and helped healthcare providers focus on what matters most.
Key achievements with Absorb LMS:
- Scaled onboarding and engagement: Onboarded nearly 6,000 customers in 18 months, with 78% actively participating in training through Absorb LMS.
- Personalized, multilingual learning: Delivered training in German, French, and Italian, offering a flexible mix of live webinars, self-paced courses, and orientation tools to match diverse learner needs.
- Reduced support workload: Achieved a significant drop in service desk inquiries related to training, as customers became more independent and confident using the platform.
Want to learn more?
Download the full Ärztekasse case study to discover how Absorb LMS enabled scalable, personalized onboarding and empowered healthcare providers across Switzerland.
