- CLIENT: Toro Company
- INDUSTRY: Machine manufacturing
- USE CASE: External
- SOLUTION: Absorb LMS, Absorb Analyze, Absorb Engage
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The Toro Company, a global leader in outdoor equipment solutions, developed a certification program using Absorb LMS to streamline training and improve customer satisfaction. With Absorb, they automated learning paths, enhanced course customization, and made training more accessible for distributors. In just six months, over three-quarters of learners were enrolled, improving service metrics, reducing repair times, and boosting customer satisfaction.
Key achievements with Absorb LMS:
- Increased learner participation: Toro quickly onboarded a majority of its workforce into the certification program, showing the ease and accessibility of Absorb.
- Improved operational efficiency: The certification program improved service team efficiency, leading to faster repair times and enhanced customer satisfaction.
- Enhanced customer satisfaction: By equipping distributors with better training, Toro saw a direct boost in customer satisfaction and service quality.
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