When When I Work, a Minneapolis-based leader in scheduling and workforce management software, shifted to a remote-first model, they faced a big challenge: how to train customer-facing employees quickly and effectively in a remote environment. Traditional methods like Zoom training proved inefficient, so When I Work turned to Absorb LMS for a smarter solution.
Key achievements with Absorb LMS:
- Reduced training time with efficient self-serve onboarding workflows.
- Saved over $32,000 in ramp-up costs for the Customer Care team.
- Enhanced consistency in team training to strengthen company brand voice.
- Enabled employees to stay customer-focused while keeping up with product updates.
- Improved scalability for remote training across multiple departments.
Want to learn more?
Discover how When I Work streamlined training with Absorb LMS by downloading the full story.
