- CLIENT: Whirlpool
- INDUSTRY: Manufacturing (consumer electronics)
- USE CASE: Employee upskilling, compliance training, frontline training
- SOLUTION: Absorb LMS, Absorb Engage
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For a marquee brand like Whirlpool, trust depends on reliable, innovative products — and the highly skilled technicians who maintain them. To improve the performance of its frontline service network, the global appliance manufacturer adopted a data-driven LMS, built on Absorb, to replace broad, generalized training with personalized learning paths tailored to individual needs. The result: improved service KPIs, enhanced customer satisfaction and loyalty-fueled revenue for years to come.
Key achievements with Absorb LMS:
- Targeted technician upskilling: Whirlpool replaced broad, generalized training with personalized learning paths powered by Absorb LMS, resulting in a 14% improvement in First Call Completion and an 8.2% increase in customer satisfaction.
- Cost-efficient training delivery: By shifting to a blended model with eLearning and virtual instructor-led training, Whirlpool reduced training costs by 21% year-over-year while improving performance outcomes.
- Scalable, data-driven learning: Absorb LMS enabled Whirlpool to deploy AI-powered, data-informed training across its entire service network, fostering a culture of continuous improvement and measurable impact.
Want to learn more?
Download the full Whirlpool case study to see how Absorb LMS helped transform technician training into a scalable, performance-driven learning program.
