- CLIENT: ATI Physical Therapy
- INDUSTRY: Healthcare & rehabilitation services
- USE CASE: Compliance training, employee onboarding, employee upskilling
- SOLUTION: Absorb LMS, Absorb Create
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Rehabilitation services provider ATI Physical Therapy faced a clinical and operational challenge across its vast network of 850 locations. Dry-needling services must be provided and billed by credentialed therapists only. To train therapists and verify their credentials, ATI used Absorb to design a streamlined and automated physical therapy credentialing pipeline that tied scheduling and billing permissions to verified credentials and competencies. The initiative not only achieved 100% training compliance, but it also reduced administrative bottlenecks, protected revenue, and upheld the company’s commitment to delivering excellence in patient care and safety.
Key achievements with Absorb LMS:
- Automated credentialing and compliance: ATI Physical Therapy used Absorb LMS to build a tiered, API-integrated credentialing system that ensured 100% compliance for dry-needling services across 850 clinics.
- Real-time access control and auditability: Digital badges triggered scheduling and billing permissions instantly, eliminating manual checks and enabling seamless, audit-ready compliance reporting.
- Clinical safety and revenue growth: The program reduced adverse events to zero for six consecutive months and contributed to a 7.7% increase in net patient revenue by enabling a new cash-based service line.
Want to learn more?
Download the full ATI Physical Therapy case study to discover how they automated credentialing, safeguarded patient care, and drove revenue growth with Absorb LMS across hundreds of clinics nationwide.
