- CLIENT: Vivint (an NRG Energy company)
- INDUSTRY: Security & smart home systems
- USE CASE: Employee onboarding, compliance training, frontline training, employee upskilling
- SOLUTION: Absorb LMS, Absorb Engage
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Following its acquisition by NRG Energy Inc., smart home product company Vivint intensified its focus and investment in learning and development. The company migrated from its custom developed learning management software to Absorb LMS to strengthen reporting, improve engagement, and increase compliance. Through Absorb, Vivint has improved safety and compliance, accelerated onboarding, and quickly scaled its learning programs.
Key achievements with Absorb LMS:
- Dramatically reduced technician training time and time-to-productivity: Field technician eLearning hours decreased from 24-25 hours to just 8-10 hours, while time to production for new technicians dropped from 68 days to 39 days, and time to first referral was cut nearly in half from 113 to 58 days.
- Significantly improved compliance training completion and automation: The company successfully linked system access to compliance training completion, automated enrollment and re-enrollment processes, and achieved better regulatory reporting requirements through enhanced tracking and timely completion enforcement.
- Enhanced course deployment efficiency and administrative workflow: Course deployment now takes approximately 50% less time compared to other LMS platforms, while streamlined enrollment, data collection, and reporting processes have saved administrative staff time and empowered managers with flexible access controls.
Want to learn more?
Download the full Vivint case study to discover how they transformed their learning operations after acquisition, cut technician training time by 60%, and achieved faster compliance completion through automated enrollment and gamified engagement strategies.
