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Jae Curtis

3 Ways Employers Can Help Employees Work From Home

Social distancing and the novel coronavirus, or COVID-19, have created a brave new world for businesses. More and more people are working from home in an effort to flatten the curve. Social distancing is in full force and many regions are now observing shelter-in-place laws to limit the spread of

How the Right Customer Experience Training Will Make Customers Your Advocates

When it comes to customer satisfaction, the user experience can be your biggest strength or your Achilles' heel. A ZenDesk survey found that 67% of customers who reported a good customer service experience recommended products and services to others. Conversely, 52% of those who had a negative