February 24, 2012
Should You Block Access to Your Learning Management System?
Two commercial courseware providers asked me the same question this week:
"In the event that a customer does not renew a subscription to my courseware, how do I block their access to the learning management system?"Great question! The fact that this was asked by two separate companies suggests that this is a common concern. Course providers may sell individual courses or memberships to access a library of courses. Usually, access to the content is limited to a certain amount of time. So what do you do when access has expired? Our gut reaction is to try to block the learner from the LMS through various means:
- Deleting the learners from the system — This is a bad idea. The data related to learners' behaviours impacts reporting in the LMS. Delete the user and you delete course usage data, data related to how learners answered exam questions, learner certifications, etc. As a general rule, you always want to maintain great data to help improve your learning initiatives.
- Changing learner login credentials such as usernames or passwords — If you change a person's username or password, they won't be able to log in. The problem with this approach is the time and effort required. It may only take minutes to change login credentials for a small number of learners. But what will you do if your next big contract is to provide learning to 5000 people?