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How the Right Customer Experience Training Will Make Customers Your Advocates

How the Right Customer Experience Training Will Make Customers Your Advocates
When it comes to customer satisfaction, the user experience can be your biggest strength or your Achilles' heel. A ZenDesk survey found that 67% of customers who reported a good customer service experience recommended products and services to others. Conversely, 52% of those who had a negative

Back to Basics: What Is LMS?

Back to Basics: What Is LMS?
With the acronym LMS getting thrown around in the business, education and technology worlds, you might have wondered, "What is LMS, exactly?" An LMS, or a learning management system, enables you to consolidate your training and learning materials in one convenient place—and it's no longer reserved

Who would use an Extended Enterprise LMS?

Who would use an Extended Enterprise LMS?