Service

Service from the 0's and 1's up

We’re devoted to making you successful; that’s why we’re committed to intelligently crafted software that’s human and natural to use. And we back that up with 24/7 in-house support and dedicated client managers to help you get the most out of Absorb LMS.

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Welcome to service nirvana

From our Client Advocates who reply to all service inquiries within 24 hours to our Client Success Managers who provide custom-tailored care, we are proud to offer the ultimate in customer service.

If you’re in need of support, we’re happy to help you get back on track. That’s why we have a 98% satisfaction rating and we’re working hard every day to reach perfection. Our support services have you covered from every angle—Client Advocates and Client Success Managers are here if you need to talk. For self-help options, we provide Absorb Academy, Knowledge Base and WalkMe How-To Tutorials to assist during your time of need!

Passionate problem-solvers

Our client advocates (or “CAs”) are here to solve your problems and ease your worries. Each CA is specially trained to evaluate and solve any issues that you may have. They have a wealth of knowledge and experience and they’re here to help when you’re in need of assistance. These whizzes work wonders to give you a clear and simple plan get back on track. So when you hit a bump in the road, don’t fret. Our CAs are available 24/7.

Rave reviews from supremely satisfied customers
  • Absorb support is the best of any vendor we work with
  • Bonnie was friendly, helpful, and fast. Couldn't be happier!
  • A+ Support! Thank You!
  • It's great to have a true partnership. THANK YOU!
  • Everyone is very helpful! And such a quick turnaround…really appreciated!”

Profit from their wisdom

Our client success managers (or CSMs) are here to help you get the most out of Absorb LMS at every step of your journey. They give you expert training, provide custom-tailored service, and brainstorm new ways to help you succeed. When you have a high-level concern that needs to be escalated, they’re ready to sweep in and make things right. Plus, that’s only the beginning. When it comes to service, CSMs go above and beyond to exceed your highest expectations.